Mortgage Mis-Selling: Understanding Your Rights and Claims
Learn about mortgage mis-selling practices, signs to watch out for, and steps to take if you've been a victim. Protect your financial interests and seek compensation.
08/04/2025By Pauzible Team · Editorial Team
Mortgage mis-selling is a serious issue that can have profound financial implications for borrowers. It occurs when lenders or brokers fail to provide accurate, transparent and comprehensive information about mortgage products, leading customers to make uninformed decisions that may not align with their financial circumstances or long-term goals. As a borrower, it is crucial to understand your rights and the steps you can take to protect yourself from the consequences of mis-selling.
What is Mortgage Mis-Selling?
Mortgage mis-selling encompasses a range of unethical practices, including but not limited to:
1. Failure to disclose risks: Lenders or brokers may not properly explain the risks associated with mortgage products, such as the potential impact of increases in mortgage interest rates or of negative equity.
Interest rate rises: The Bank of England Base Rate, which heavily influences mortgage interest rates, was 0.10% per annum as of 19 March 2020. It was increased by the Bank of England to 0.25% on 16 December 2021. Since then, it has been increased again 13 times over the period from 3 February 2022 to 3 August 2023, and currently stands at 5.25%. A corresponding rise in mortgage interest rates, from, say, 1.5% to 6%, would, on an outstanding mortgage balance of £200,000, have resulted in a £9,000 increase in annual interest cost, from £3,000 to £12,000. A borrower faced with such a dramatic increase could run the risk of finding it unaffordable, and consequently defaulting on their mortgage and eventually having their home repossessed.
Negative equity: Imagine that a borrower takes out an interest-only mortgage of £300,000 on a property worth £400,000 for a mortgage term of 10 years. Assume that the borrower plans to repay the £300,000 by selling their property in 10 years’ time. If the property sells for, say, £500,000, the borrower will be able to repay the mortgage and still make a gross profit of £200,000 (before selling costs and taxes). However, if there is a property market crash and the borrower is able to sell the property for, say, only £275,000, they would still owe the lender £25,000 even after passing on all the sale proceeds from the property (ignoring any selling costs) to the lender. Thus, they would have to make good the “negative equity” of £25,000 from other sources. Depending on their personal circumstances, a borrower could face the risk of personal bankruptcy in such a situation.
2. Unsuitable product recommendations: In some cases, borrowers may be advised to take out mortgage products that are unsuitable for their financial situation, income level or long-term goals.
3. Incomplete or misleading information: Lenders or brokers may provide incomplete or misleading information about the terms, fees or conditions of the mortgage, making it difficult for borrowers to make informed decisions.
4. Pressure tactics: Some lenders or brokers may employ aggressive sales tactics or exert undue pressure on borrowers to take on specific mortgage products even if they do not fit the customer's needs best.
Signs of Mortgage Mis-Selling
While each case is unique, there are several red flags that may indicate that you have been a victim of mortgage mis-selling:
1. Unaffordable repayments: If you were sold a mortgage with repayments that are unaffordable or stretch your budget beyond reasonable limits, particularly if the lender or broker did not thoroughly assess your income and expenses.
2. Inadequate explanations: If the features, risks and terms of the mortgage were not clearly explained to you, or if you were not provided with sufficient information to make an informed decision.
3. Unsuitable product recommendations: If you were recommended a mortgage product that does not align with your financial goals or circumstances, such as an interest-only mortgage when you were seeking a more traditional repayment mortgage.
4. Undisclosed fees or charges: If you were not made aware of all the fees, charges or penalties associated with the mortgage, leading to unexpected costs or financial hardship.
Making a Mortgage Mis-Selling Claim
If you believe that you have been a victim of mortgage mis-selling, it is important to act promptly and follow the appropriate steps to seek recourse. Here is what you can do:
1. Gather evidence: Collect all relevant documentation, including mortgage agreements, correspondence with the lender or broker, and any records of conversations or meetings.
2. Make a complaint: File a formal complaint with your mortgage provider, stating the details of your case and grounds for your claim. Consider consulting with a solicitor or a consumer advisory service specializing in financial mis-selling cases. They can provide guidance on the strength of your claim and the best course of action.
3. Escalate to the Financial Ombudsman Service: If your mortgage provider fails to resolve your complaint within eight weeks or if you are dissatisfied or disagree with their final response, you can complain to the Financial Ombudsman Service within six months.
Time Limits for Making a Claim
It is important to be aware of the time limits for making a mortgage mis-selling claim. Generally, you have:
- Six years from the date of the mortgage sale to complain to the lender and make a claim, or
- Three years from the date you first became aware (or should have been aware) that there was a problem with the advice you received.
Resources and Support
If you suspect that you have been a victim of mortgage mis-selling, there are several resources and support services available:
1. Financial Conduct Authority (FCA): The FCA is a regulatory body responsible for overseeing the financial services industry. They provide guidance and information on mortgage mis-selling and consumer rights.
2. Money Helper: Formerly known as the Money Advice Service, Money Helper is a government-backed organization that offers free and impartial advice on a wide range of financial matters, including mortgage mis-selling.
3. Citizens Advice: This independent charity provides free confidential advice on a variety of issues, including consumer rights and financial matters.
4. Solicitors and legal firms: Many law firms specialize in handling financial mis-selling cases and can provide expert guidance and representation throughout the claims process.
By understanding your rights and taking proactive steps to address mortgage mis-selling, you can protect your financial interests and seek appropriate compensation or remedial action. Seeking professional advice and utilizing available resources can significantly increase your chances of a successful outcome.
FAQs:
Q. What is mortgage mis-selling?
A: Mortgage mis-selling occurs when a lender or broker fails to provide accurate, transparent and comprehensive information about a mortgage product, leading a borrower to make an uninformed decision that may not align with their financial circumstances or long-term goals. It can involve practices such as failure to disclose risks, recommending unsuitable products, providing incomplete or misleading information or exerting undue pressure on borrowers.
Q. Can I claim compensation for a mis-sold mortgage?
A: If you have been a victim of mortgage mis-selling, you may be entitled to claim compensation. This can involve seeking redress from the mortgage provider or escalating your case to the Financial Ombudsman Service if your complaint is not resolved satisfactorily by the provider.
Q. What are the signs of a mis-sold mortgage?
A: There are several red flags that may indicate a mis-sold mortgage, including unaffordable repayments, inadequate explanations of the mortgage terms and risks, unsuitable product recommendations, and undisclosed fees or charges. If you were not provided with sufficient information to make an informed decision or if the mortgage product does not align with your financial goals or circumstances, these could be signs of mis-selling.
Q. How long do I have to claim for a mis-sold mortgage?
A: Generally, you have six years from the date of the mortgage sale to make a claim, or three years from the date you first became aware (or should have been aware) that there was a problem with the advice you received.
Q. How can I get help with a potential mis-sold mortgage claim?
A: If you suspect that you have been a victim of mortgage mis-selling, there are several resources and support services available to assist you:
- Financial Conduct Authority: A regulatory body that oversees the financial services industry and provides guidance on mortgage mis-selling and consumer rights.
- Money Helper: A government-backed organization offering free and impartial advice on financial matters, including mortgage mis-selling.
- Citizens Advice: An independent charity providing free, confidential advice on consumer rights and financial matters.
- Solicitors and legal firms: Many law firms specialize in handling financial mis-selling cases and can provide expert guidance and representation throughout the claims process.
About the author
Pauzible Team
Editorial Team
The Pauzible Team consists of finance professionals and property market specialists dedicated to reinventing home ownership and BTL financing. With deep expertise across UK real estate and innovative financial products like Equity Partnership Agreements, we provide landlords and homeowners with the insights they need to unlock equity, navigate market volatility, and build sustainable wealth through property. Our mission is to make complex property finance simpler, quicker, and more accessible for everyone.
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